Community Resources

The W.A.T.E.R Fund is a program administered by the City of Houston designed to provide financial assistance to senior citizens and others needing help with paying their water and wastewater bills. It is funded entirely through voluntary donations from customers, charities, and businesses and 100% of the contributions go toward assisting others. The City of Houston pays for all administrative costs.

The Fund assists low-income senior citizens (60+) who are residential utility customers of the City of Houston and live in a single-family dwelling. Limited assistance is also available to disable or low- income customers. Preference shall be given to those who have met the Federal (Health and Human Services) Poverty Guidelines for three (3) months or longer. Applicants can receive up to $100 every six (6) months towards their water bills. If the water bill is less than this amount, qualified seniors may use any remaining portion in the following months to pay those bills. At the end of six (6) months, customers may re-apply for further assistance.

Applications can be made to the City of Houston for W.A.T.E.R Fund assistance only.

Download the Exemption Guides here: DOWNLOAD FORM

Download the W.A.T.E.R Fund application here DOWNLOAD HERE

Return the completed Application to Customer Account Services by email: [email protected]

Applicants must fill out an application and provide complete documentation of income, identity, residency, and disability of all current residents in the household. It take 30 days to process an application. For a status update, please feel free to reach out via

• Email: [email protected]
• Phone:  (346) 201-7342 Monday – Friday, 8:00AM – 5:00PM
• Live Chat at www.houstonwater.org  Monday – Friday, 8:00AM – 7:00PM