Case Manager/Social Worker


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GENERAL SUMMARY Responsible for developing and delivering a broad range of counseling and referral services to residents of all ages and conditions within the NestQuest Houston Voucher Mobility program. Performs a variety of tasks involving planning, implementing and monitoring activities, and documenting and reporting program results. Reports to the Executive Director 


  • Establish and maintain contact with public and private community agencies that provide services and support to program participants. 
  • Conduct one-on-one interviews with participants, prepare sublease contracts, voucher documents, prepare needs assessment, and make referrals. 
  • Ensure that rental payments from participants and payments to landlords are processed timely 
  • Assist participants in preparing applications and forms for school grants, scholarships, etc. 
  • Locate testing facilities to help participants with job placement and career choices as necessary. 
  • Coordinate services needed by participants, provide counseling and monitor family compliance with participation agreement 
  • Perform initial and quarterly examinations of participants with minimal unit inspections 
  • Works with educational/training entities to coordinate and refine admission requirements and procedures for monitoring participants 
  • Work with the local employment commission and other employment programs to expand employment opportunities for participants 
  • Assist in preparation of annual report on results of program 
  • Compile forms, reports, letters, etc., necessary for program evaluations and fundraising efforts 
  • Establish and maintain files on participants 
  • Actively participate in preparation and submission of necessary documents for annual audits 
  • Prepare proposals for services needed. 
  • Perform other related duties as assigned. 


  • Considerable knowledge of social work and resources available through community agencies. 
  • Ability to address the public and present information in a clear, concise and convincing manner. 
  • Ability to deal effectively with situations that require tact and diplomacy, yet firmness. 
  • Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies and other activities that provide services. 
  • Considerable knowledge of the Housing Choice Voucher policies preferred but not required. 


  • Bachelor’s degree in Social Sciences or related field from an accredited college/university or significant experience in the social/community service industry required. 
  • Three to four years’ experience in counseling or social work, or a combination of education and experience. 
  • Valid Texas driver’s license or obtain such within the first thirty (30) days of employment.